Restocking/Return Information

Important tips before printing your return form.

Why is there a 20% restocking fee?


First and foremost, our products are not easy retail style returns, where any box can be utilized to repack a return. When a product is returned there are many labor efforts involved in the processing of a return.

It's not as easy as throwing a shirt in a box
 
Our products have customized pack-outs designed to be fully protected so they do not run the risk of damage during shipment. During transit through the FED EX or UPS system, any original box is marked up and not suitable for use in repacking a good return for re-sale.
 
Typical POP Display Return
Labor Effort:
Open
Inspect
Clean
Create Box
Protect
Repack
Rebox
Restock
 
The 20% restocking fee is a POP industry standard for a reason. It is very labor intensive to open up returns and fully inspect to verify the product is in resalable condition. We don't charge customers a restocking fee to make money. We charge for the labor and materials associated with all of the handling, inspection, repacking and restocking associated with receiving a return in its original resalable condition and getting it back to our warehouse shelves.
 

What would we expect to see with a return?

A good faith effort by our customers to carefully repack the display(s) in the original packaging with extra special emphasis on inside-the-box, surrounding the entire display, protective stuffing. There are always customers who will take shortcuts, use cheap packaging, and return the displays with no protective stuffing surrounding the items. These are problem returns.
 
 

Is there a risk that you wouldn't credit me for the product I'm returning?

Yes, if the product comes back and is not in its original, resalable condition the product will not be credited. In these cases, it's usually very evident that a customer didn't put any effort into repackaging the product for the shipment back to us. In such an instance, the product typically arrives back broken and in no condition for reuse.
 

   
Acrylic product with no inside protection. Corners of the display are cracked.   The product arrived sticking out of the box because of no inside protection. Display is scratched and dented.   No inside protection and very poor taping job. Box is torn open and display is damaged.

Please take the time to protect your display return all around
the inside of the box (with crumpled newspaper or bubble wrap).

We always recommend insuring your return shipment for your protection!

REMINDER: No Custom Returns & No Artwork Returns



Click here to print Return Form.